FAQ
Here are some of the frequently asked questions about our products.
Which countries do you ship to?
Our international shipping covers the below countries. If you are a wholesaler located in a country not listed below, get in touch with us to learn about our wholesale global shipping options.
- Andorra
- Australia
- Austria
- Belgium
- Canada
- France
- Germany
- Indonesia
- Ireland
- Italy
- Japan
- Luxembourg
- Monaco
- Netherlands
- New Zealand
- Singapore
- South Korea
- Spain
- Thailand
- United Kingdom
- United States
When will my purchased item(s) arrive?
Your items are shipped via priority shipping and should arrive in 3 to 5 working days. Please bear in mind that delays may happen in rare cases due to customs procedures.
Do you offer special prices for wholesale purchases?
Yes, we work with many international wholesalers on a regular basis. Simply create your customer account by clicking here and contact us about your wholesale inquiry through our contact form to access our special prices.
What is your return policy?
You can find out about our policy on returns and refunds here. Feel free to contact us for further information.
I forgot my login details and cannot access my account. What should I do?
If you forgot your password, click here to reset it by entering your username or email. You will receive your new password in your email. For anything else, get in touch with us and we will do our best to help you reclaim your account.
How do I track my order?
Click here to go to the Track Your Order page. You can enter your order ID and your email used during checkout to see the latest updates on your orders.