Return Policy
Returns & Refunds
You can return any item within 30 days of delivery, for any reason. The same policy applies to every country we ship to.
What can be returned
- Items must be unused and unwashed, in their original condition, with their tags attached.
- Wholesale and custom orders follow the terms agreed for that order and are not covered by this policy.
How to return an item
- Within 30 days of delivery, email us at [email protected] with your order number and the items you would like to return.
- We will reply with our return address in Istanbul.
- Send the parcel with a tracked service and keep the receipt until your refund arrives.
Return postage is paid by the customer, except for damaged, faulty or incorrect items and returns within Turkey (see below).
Damaged, faulty or incorrect items
If an item arrives damaged or faulty, or we sent you the wrong item, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund the item in full. You do not need to send it back.
This policy does not affect your statutory rights.
Refunds
We refund to your original payment method within 14 days of receiving your return. If you return your entire order, we also refund the standard shipping charge you paid for it.
Import duties and taxes paid to your country’s customs on delivery are not collected by us, so we cannot refund them. In some countries you can reclaim them from customs when goods are returned.
Cancelling an order
If your order is cancelled before it ships, including cancellations caused by stock issues, we refund the full amount to your account or credit card within seven business days.
Orders within Turkey
For orders delivered in Turkey, the 30-day return period above covers your 14-day right of withdrawal under Turkish distance selling law. Returns within Turkey are free when sent with our contracted carrier, MNG Kargo; we will share the details when you contact us.
Payment and delivery within Turkey
1. Bank Transfer / EFT
You may pay by bank transfer or EFT (Electronic Fund Transfer) to our QNB Finansbank (Enpara.com) account.
2. Credit Card
You can pay through our site with your credit card, choosing either a single payment or one of our online installment options. In online payments, the amount is charged to your card once your order is placed. If an order is cancelled — including cancellations arising from stock issues — the refund is made to your credit card within seven business days.
3. Order Refunds
If your order is cancelled for any reason, Authentic Turkish Bazaar refunds the product cost to your account or credit card within seven business days. To process your refund promptly, please send your bank account or credit card details accurately and in full to our finance team by e-mail.
4. Delivery
We aim to hand your order to the carrier within three business days. Delivery then takes 3–7 business days, as noted in the product details, and you will be informed of any possible delay. Please provide an address where you can receive your parcel during the day so that delivery can be completed as quickly as possible.
Your order is prepared according to the delivery method you select at checkout. Orders from our Istanbul-based company are shipped via MNG Kargo and handed to the carrier within three business days of confirmation. For different delivery arrangements, please consult our customer representative. Kindly note that cargo delivery is currently available within Turkey only.
5. Payment Tracking
If the system cannot complete a transaction for any reason, you will be notified on the payment page. Should there be an error in the address provided, we will contact you regarding the order that could not be delivered. The validity of the e-mail address you provide is confirmed by the automatic e-mail sent once your order is placed. For deliveries realised through the credit card system, our responsibility to you is as defined by the bank we work with.
Please Note
If a package appears damaged during shipping, please open and inspect it in the presence of the carrier’s representative before accepting it. If you believe the product is damaged, do not accept the parcel and report it to the cargo company. Once a product has been delivered, the cargo company is considered to have fully completed its duty.
If your product arrives damaged, please send your report as soon as possible to [email protected]. Once these steps are complete, we will begin working on your parcel and arrange redelivery in the shortest possible time. Briefly explaining why you wish to return the product in your e-mail helps us assist you more effectively.